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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
MSRP: $16.95
Your Price: $11.53
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Manufacturer: McGraw-Hill
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Features

ISBN13: 9780071446525
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior Information


*Family members fret over how to tell granddad that he should no longer drive his car.

That we have down pat.


*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
*Family members fret over how to deal with violated expectations in a way that causes a real ruckus.

That we have down pat. Speak now, pay later.


*Family members fret over how to deal with failed promises.

That we have down pat.

They spent 10,000 hours of real-life observations to increase confidence in facing issues like:

*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination.

Now what?

Speak now, pay later.
*An accountant wonders how to deal with failed promises.

Crucial Confrontations borrows from twenty years of research involving two groups.

More than 25,000 people helped the authors identify those who were most influential during crucial confrontations.

They spent 10,000 hours of real-life observations to increase confidence in facing issues like:

*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination.

 

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